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Customer Service Department Email: mainsoft.inc@mainsoft-safe.com Phone: 205 733 9133 Customer Support At MainSoft we don't view our customer support personnel as a client's "last resort". We should be the first line of product support for our clients! MainSoft products are very flexible systems. Most perceived problems can be addressed with minor online parameter adjustments. Call MainSoft, Inc. customer support at 205 733-9133 BEFORE you spend valuable time and energy diagnosing a issue. If it isn't "as simple as that" we will let you know what we need to help you. Your time is valuable, don't waste it doing our job. If you just want to leave messages, emails, etc. you may do that but we prefer to talk to YOU. We believe in person-to-person support. Our customer support representatives are trained to assist in the evaluation and resolution of client questions and/or issues. Our support is professional, personal, and available. We want to know you, how you do business, and how we can help you get the maximum benefit from our product. Your problem is our problem until it is resolved.After hours support call 205 733-9133. Leave a message OR call one of the emergency contact numbers provided with your contract. Do you have a question but are unsure how to present it? Call MainSoft. We will help identify the question and the answer. Do you have an undiagnosed issue? Call MainSoft, give us the symptoms, we will help with the diagnosis. Our service representatives have the advantage of experience in multiple client environments. Knowing the right questions to ask, combined with the composite experience of hundreds of users can shorten the diagnostic time. Need code? Call MainSoft. We will identify code that is applicable to your issue. No need to KNOW which fix you need to download. No need to waste precious time trying to identify what YOU need based on some other user's definition. Lonely? Call MainSoft. Sometimes our support area resembles the Maytag Repair man's office.
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Product Development Email: mainsoft.inc@mainsoft-safe.comPhone: 205 733 9133 Product Development At MainSoft we view product development as a continual process of client need satisfaction. Application software originated as a vehicle to address identified business needs. We are proud to remain true to that vision. System changes sometimes result from changes to the environments in which our customers operate and technology updates. The majority of the enhancements to the system, however, result from client suggestions. Our clients are the experts! The individuals who spend day after day in the enviroment in which the system must function are the most qualified people to tell us what they need. We provide enhanced capability without impacting existing functionality.whenever possible. We can not always make every client request a part of the core system. In situations when we can not incorporate a particular request into the system, we are more than happy to assist in the development of custom code to address the client's needs. Our products are designed for the mainframe CICS environment. We are not, however, unaware of the benefits of other environments. We individually and collectively take advantage of the benefits of the PC environment by utilizing email, our web site, and pc based development tools. Our systems are designed to allow interface with multiple applications in varying environments. Our clients regularly load the reporting files created during the batch process (mainframe) into their PC's to create graphs and additional statistical analysis. Our letter definition options may be used to actually create letters during a batch cycle or create a file that is then fed to a forms generation system. The success of our development effort is directly related to our responsiveness to existing and potential clients.
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Department of Sales and Marketing Email: mainsoft.inc@mainsoft-safe.comPhone: 205 733 9133 Department of Sales and Marketing The Sales and Marketing Department of MainSoft, Inc. will answer any questions you may have regarding MainSoft, Inc. products and services. In addition to the expected responsibilities of sales and marketing, these professionals provide continual input into the development of product enhancements. They listen to the needs and responsibilities of the environments our products support. They bring the concerns of the user community to the development arena where they can be addressed. We believe satisfied clients are the best sales people a company can have and client satisfaction starts with the initial contact. We must, and do, treat EVERY prospect respectfully, honestly, and fairly . Our sales staff views the task of securing prospects and selling the systems as "pre-client" customer service. They approach sales tasks with a service mentality and with the absolute knowledge they are providing the most efficient, flexible, and cost effective application software available. If you want to be pleasantly surprised by a salesperson's attitude give them a call.!!
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Corporate Administration Email: mainsoft.inc@mainsoft-safe.comPhone: 205 733 9133 Corporate Administration Somebody has to pay the bills, bill the clients, handle payroll, and do all the other "no fun" stuff. Corporate Administration is a very necessary part of our business. These dedicated individuals perform all the (too often under appreciated) tasks that keep MainSoft, Inc. in business and functioning efficiently.
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